Terms and Conditions

Acceptance of Terms

By accessing and using our website and services, you agree to be bound by these terms and conditions.

These terms constitute a legally binding agreement between you and Crystalithane Services.

Definitions

For the purposes of these terms, the following definitions apply:

  • "Service": Refers to the financial planning and consultation services provided by Crystalithane Services
  • "User" or "You": Refers to any individual or entity accessing or using our services
  • "Content": Refers to all information, advice, reports, and materials provided through our services
  • "Agreement": Refers to these terms and conditions and any additional service agreements

Use of Our Services

Your use of our services is subject to the following conditions:

Permitted Uses

  • Accessing financial planning information and resources
  • Participating in consultations and receiving advice
  • Using tools and calculators for personal financial planning

Prohibited Uses

  • Sharing login credentials or account access with others
  • Using our services for illegal or unauthorized purposes
  • Attempting to breach our website security or systems
  • Reproducing or distributing our proprietary content without permission

User Responsibilities

As a user of our services, you are responsible for:

  • Providing accurate and complete information for financial planning
  • Maintaining the confidentiality of your account information
  • Notifying us of any changes to your financial circumstances
  • Making informed decisions based on the advice provided

Intellectual Property Rights

All content, trademarks, and intellectual property on our website and in our services remain the exclusive property of Crystalithane Services.

Unauthorized use or reproduction of our content is strictly prohibited.

We grant you a limited, non-exclusive license to use our services for personal financial planning purposes only.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for detailed information about how we handle your data.

Payment Terms

Payment for our services is subject to the following terms:

  • All fees are quoted in Australian dollars and include GST where applicable
  • Payment is due within 14 days of invoice date unless otherwise agreed
  • We reserve the right to suspend services for overdue accounts

Service Disclaimers

Disclaimer of Warranties

Our services are provided on an "as is" basis without warranties of any kind, express or implied.

We make no guarantees about investment performance or financial outcomes.

Limitation of Liability

Our liability for any claims arising from our services is limited to the amount paid for those specific services.

In no event shall our total liability exceed the fees paid by you in the 12 months preceding the claim.

Dispute Resolution

We are committed to resolving disputes fairly and efficiently through the following mechanisms:

Arbitration Process

Disputes that cannot be resolved through direct negotiation may be subject to binding arbitration under Australian commercial arbitration rules.

Arbitration proceedings will be conducted in Melbourne, Australia.

EU Online Dispute Resolution

For international clients, disputes may be resolved through the EU Online Dispute Resolution platform.

https://ec.europa.eu/consumers/odr

Termination of Services

Either party may terminate the service relationship with 30 days written notice.

Upon termination, you will receive any work completed to that date, and payment obligations remain in effect.

Governing Law

These terms are governed by the laws of Victoria, Australia.

Any legal proceedings will be subject to the exclusive jurisdiction of Victorian courts.

Changes to Terms

We may modify these terms periodically to reflect changes in our services or legal requirements.

Material changes will be communicated to you at least 30 days before taking effect.

Entire Agreement

These terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between us.

Contact Information for Terms

Questions about these terms should be directed to our legal department at info@crystalithane.com

Crystalithane Services Pty Ltd

Level 30, 498 Collins Street, Melbourne VIC 3000, Australia

info@crystalithane.com

info@crystalithane.com

Last updated: July 24, 2025: July 13, 2025

Version: 2.1