Privacy Policy

Introduction to Our Privacy Practices

At Crystalithane Services, we are committed to protecting your personal information and respecting your privacy rights.

This policy explains how we collect, use, and safeguard your personal data in accordance with Australian Privacy Principles.

Information We Collect

We collect various types of information to provide and improve our financial planning services:

• Personal identification information (name, address, phone number, email)
• Financial information (income, assets, investment goals, risk tolerance)
• Website usage data (pages visited, time spent, browser information)
• Communication records (emails, phone calls, meeting notes)

How We Use Your Information

We use your personal information for the following purposes:

• Providing personalized financial planning and investment advice
• Communicating about our services and responding to inquiries
• Improving our website functionality and user experience
• Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on several legal grounds under Australian privacy law:

We process your data on the basis of consent and legitimate interest for providing financial services.

Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Our security measures include encryption, secure servers, access controls, and regular security audits.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

• Right to access your personal information we hold
• Right to request correction of inaccurate information
• Right to request deletion of your personal data
• Right to request transfer of your data to another service
• Right to object to certain types of data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

You can control cookie preferences through our cookie consent manager or browser settings.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in delivering our services, subject to strict confidentiality agreements.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations, typically for 7 years after our relationship ends.

Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes.

Contact Us About Privacy

If you have questions about this privacy policy or your personal information, please contact us: